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The Power of Referrals

Referrals are a powerful selling tool! They are one of the most highly effective methods of getting new business but also the most underused forms of marketing.

We all know that people would rather do business with people they know or those that have been recommended to them from someone they know and trust rather than with strangers. When you’re introduced to a prospect through a personal recommendation, that prospect has a considerably higher comfort level with you than a stranger. So why is it that, while we all desire referrals, we don’t pursue them as much as we should?

Here are some ways to help you gain referrals:

• When you begin working with a new customer, make referrals part of your initial agreement. “If I do a great job would you agree to refer my business?.” Chances are your customer will be impressed by your dedication and drive.

• Whenever a customer compliments you, respond with a thank you, quickly followed by a referral request. For example, “I’m so pleased you’re happy with my work. Do you know anyone else who can benefit from my services?”

• Use every client meeting as an opportunity to collect referrals. To keep yourself on track, jot a reminder down in your meeting preparation notes. Make it one of your standard talking points.

• Set a weekly goal for yourself. Keep track of the number of referrals you ask for each day. You don’t need to limit your requests to clients; you can also ask business associates, acquaintances and prospects.

• Make the most of networking opportunities like the ones the Prairie Sky Chamber organizes for you.  Step out of your comfort zone and set a goal to talk to at least three new people. Plan in advance what you might say. We’re all drawn to interesting, enthusiastic people.

• Don’t forget to give referrals yourself! Whenever you have the opportunity to refer or connect two contacts together, do so! Most people will appreciate the referral, and it may inspire them to do the same.

• Don’t forget to say, “Thank You!”.  Send them a note, give them a call or maybe give them a discount on future purchases.

• Once you have the referral, make sure you capitalize on it. Most often, you have one chance to make an impression, and the way you treat the referral not only affects your potential relationship with that person but it can affect your future relationship with the client who gave you the referral. As referral is a precious commodity so treat it with care. Make sure you exceed the expectations the first time!

Referrals can be an excellence and profitable way to increase your sales and expand your customer base, but taking referrals is also a huge responsibility. Take it seriously and work hard at it, and your business will benefit!

10 Ways to Build a Canada that Wins

The Canadian Chamber of Commerce released the 10 Ways to Build a Better Canada That Wins, document that provides business, decision-makers and government with a series of clear priorities and objectives that, if addressed, will give Canada a competitive edge, improve productivity and grow the economy.

A strong and prosperous Canada depends on business growth, but businesses are grappling with daunting challenges—economic, political and technological—at home and abroad. To help them compete and grow, they developed the 10 Ways to Build a Canada that Wins to guide businesses, government and other stakeholders towards new opportunities.

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Employment Standards Division To Host Free Webinars

Beginning January 31, 2018, the Employment Standards Division of the Ministry of Labour Relations and Workplace Safety will host a series of free webinars for Saskatchewan employers, employees and organizations. Their goal is to raise awareness about employment standards topics many employers and employees would like to know more about.

The webinar series will cover a variety of topics about Saskatchewan’s Employment Standards legislation including overtime, scheduling, payment of wages, employing young workers and more. Each webinar will take approximately 45 minutes to an hour, including time at the end of each session for questions. Many or all of these topics may interest your employees or members.

Each session begins at 1:00 p.m. Central Standard Time (Regina). To register for each webinar just click on the registration link below. The link will take you directly to the GoToWebinar registration form.

• Overview of Employment Standards January 31 (ID: 236-271-219) https://attendee.gotowebinar.com/register/6375842916939605763
This webinar will provide an overview of some of the main features of employment standards in Saskatchewan under Part II of The Saskatchewan Employment Act.

• Vacations and Vacation Pay February 14 (ID: 966-605-587) https://attendee.gotowebinar.com/register/1729858732795513091
This webinar will help you understand vacation entitlements, the rules for taking a vacation, and vacation pay.

• Schedules and Hours of Work February 28 (ID: 924-637-099) https://attendee.gotowebinar.com/register/11341849791228675
This webinar discusses Saskatchewan’s employment standards for schedules and hours of work. These rules help to determine when overtime applies.

• Overtime Rules March 14 (ID: 368-498-195) https://attendee.gotowebinar.com/register/2740847579908029699
This webinar discusses overtime provisions under Saskatchewan’s employment standards. This webinar also discusses the rules for calculating overtime for employees who are not paid by the hour.

• Modified Work Arrangements and Averaging Hours Permits April 4 (ID: 876-603-907) https://attendee.gotowebinar.com/register/1690395061452465922
This webinar discusses the requirements for applying for an Averaging of Hours Permit and how to set up a Modified Work Arrangement to vary the overtime rules under Saskatchewan’s employment standards.

• Layoff and Termination April 18 (ID: 335-438-243) https://attendee.gotowebinar.com/register/6766512593268238851
This webinar reviews the requirements for ending employment relationships under Saskatchewan’s employment standards.

• Employment Standards in Foodservices May 2 (ID: 735-237-307) https://attendee.gotowebinar.com/register/5407014844034874883
This webinar discusses topics that are common concerns for the food service industry.

• Payment of Wages May 16 (ID: 328-966-435) https://attendee.gotowebinar.com/register/6060019197817598211
This webinar discusses the employment standards for paying employees and keeping payroll records.

• Rules for Employing Youth May 30 (ID: 247-488-283) https://attendee.gotowebinar.com/register/681354548946349314
This webinar will discuss the requirements for employing young people.

• Public Holiday Pay and Premium Pay June 13 (ID: 839-820-107) https://attendee.gotowebinar.com/register/2419065607274686723
This webinar will discuss the rules for calculating public holiday pay and premium pay.

• Common Employment Standards Misconceptions June 20 (ID: 255-730-131) https://attendee.gotowebinar.com/register/8704815253595777283
This webinar will discuss common misconceptions about Employment Standards legislation.

For more information contact the LRWS Webinar Team (LRWSWebinarTeam@gov.sk.ca) or visit www.saskatchewan.ca/business/employment-standards

Address

P.O. Box 2265
Warman, SK
S0K 4S0

Phone: 306-292-7066

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Prairie Sky Chamber of Commerce